SHOPPING GUIDE

How to Buy K-POP Albums Online | COCOMARKET Shopping Guide

🛍️How to Buy K-pop Albums and K-Products from COCOMARKET Shopping Guide Summary – Step 1: Membership & Benefits

✅ How to Join COCOMARKET

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  • Visit cocomarket.kr and click Sign In at the top left corner.
  • Select Register and agree to the Terms of Use and Privacy Policy.
  • Create your account with a secure password.
  • Once registered, you become a COCOMARKET member and unlock exclusive benefits buying K-pop albums, and K-products.

🎁 Member Benefits

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  • Save shipping and billing addresses for faster checkout.
  • Access group purchase events, discount coupons, and limited-time offers for K-pop albums, and K-products and Goods shopping .
  • Enjoy personalized service and faster order tracking.

🚚 Step 2: How to Order K-POP Albums & Goods

🛒 Order Process

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  1. Log in to your account.
  2. Search for your favorite K-POP albums or goods.
  3. Select Shopping product options and click Buy Now.
  4. Enter your shipping and billing details.
  5. Choose a payment method and complete the order.
  6. Receive your order number and track your purchase via My Page.

📦 Track Your Shopping Order

  • Go to My Page > Order List to view your order history.
  • Click Track Order for real-time shipping updates for your shopping order.

💳 Step 3: Payment Methods

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  • PayPal (account required)
  • Credit/Debit Card via PayPal (Visa, MasterCard, JCB, Amex)
  • Wise, Sentbe, and other wire transfer apps
  • Western Union (submit MTCN after payment)

🌍 Step 4: Shipping Information

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  • Preparation Time: 1–2 business days
  • Delivery Time: 7–15 business days
  • Shipping Methods: Registered Airmail, EMS, EMS Premium (UPS)
  • Shipping Area: Worldwide

⚠️ Important Notes

  • Double-check your address and contact info before checkout.
  • Same-day shipping is not available.
  • Customs delays may occur depending on your country’s import policies.
  • All risk is borne by the buyer, including refusal to receive, incorrect address, or customs rejection.

🔄 Step 5: Return, Exchange & Refund Policy for K-POP albums and K-Products

✅ Return & Exchange Eligibility

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  • Requests for returns or exchanges must be made within 7 days of receiving your order.
  • Submit all requests via the Customer Service Center with your order number and reason.
  • Opened albums and used items are not eligible for return due to inventory nature.
  • Exchanges are only available for the same item or same price. If out of stock, a refund will be issued.

🌐 Step 6: Customs, Duties & International Shipping Risks

📦 International Shipping Overview

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  • COCOMARKET ships worldwide using Registered Airmail, EMS, and EMS Premium (UPS).
  • Delivery takes 7–15 business days after dispatch.
  • Same-day shipping is not available.
  • Orders placed before Korean holidays may experience delays.

⚠️ Customs & Import Duties

  • Import duties, taxes, and customs fees may apply depending on your country’s regulations.
  • These charges are levied by your local customs office and are not controlled by COCOMARKET.
  • Buyers are fully responsible for paying any applicable fees.
  • Orders refused due to unpaid customs charges will not be refunded in full.

🚫 Risk of Refusal or Return

  • If a parcel is refused or unclaimed, it may be returned or discarded.
  • COCOMARKET will deduct round-trip shipping and customs fees from any refund.
  • Buyer assumes all risks including:
    • Incorrect or missing address
    • Absence of recipient
    • Customs rejection
    • Unclaimed packages

🧾 Customs Compliance Tips

  • Check your country’s import laws before ordering.
  • Include your TAX ID if required for customs clearance.
  • Many countries now impose duties on all imports, regardless of price.
  • Orders seized or delayed by customs are the buyer’s responsibility.

☎️ Step 7: Contact & Customer Support

📬 How to Contact COCOMARKET

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  • Email: shopmaster@cocomarket.kr
  • Phone: +82-55-374-9417 (KST business hours)
  • Address: Gamcheon-ro 21beon-gil, Saha-gu, Busan, South Korea
  • Return Warehouse: FASHION-KOREA Fulfillment Center, 302, 104Dong, 154 YangJu-Ro, Yangsan-City, Gyeongnam, South Korea (Postal Code: 50625)

🌐 Social Media & Updates

  • Follow us on Facebook, Twitter, Instagram, Pinterest, and YouTube
  • Subscribe to the COCOMARKET Newsletter for:
    • Price drops
    • New product alerts
    • Weekly promotions
    • Exclusive K-POP content

🆘 Help & FAQ

  • Visit the Help Center for:
    • Order tracking
    • Payment instructions
    • Return & refund policies
    • Shipping details
  • If your parcel hasn’t arrived after 15 business days, contact support with:
    • Order number
    • Tracking number
    • Product name