Checkout Help – Troubleshooting Payment Issues on cocomarket.kr

Checkout Help | Cocomarket Payment Support

🛒 Checkout Help

If you're experiencing issues while checking out on cocomarket.kr, this guide covers common problems and how to resolve them.

If your bank transfer or deposit hasn't been confirmed, your order will remain in "Pending Payment" status.
Once payment is verified, the status will change to "Payment Approved" and the seller will begin preparing your order.
Most orders are prepared within 24 hours, and you’ll receive confirmation emails at each step.

Your bank may flag unexpected activity such as first-time orders or large purchases.
Verbal approval or a request to increase your purchase limit may be required.
Check if you've reached your daily withdrawal or purchase limit—even if funds are available.

If you're using PayPal and encounter an error, try a different payment method or contact PayPal directly.
Make sure your billing address and card details are up to date—especially if you've received a new card or changed your address.
PayPal allows you to update saved payment information within your account settings.
Check your PayPal balance and payment limits before completing your purchase.
Even after payment is completed, PayPal funds may take 2–3 days to be transferred to Korean bank accounts.
PayPal accounts with Korean addresses may be restricted due to PayPal’s regional policies.