FAQ

COCOMARKET FAQ – Ordering, Shipping, Payment & K-pop Goods

COCOMARKET FAQ – Frequently Asked Questions

Your guide to ordering, payment, shipping, and product details. Find answers at COCOMARKET

How do I place an order,? Let's find answers: Select your items, add them to the cart, and proceed to checkout by entering your shipping and payment details.
I didn’t receive a confirmation email. What should I do?: Please check your spam folder. If it's not there, contact our support team.
Where can I check my order history?: Log in and go to “My Account” → “Order History”.
Can I order without creating an account?: Yes, guest checkout is available, but tracking and order management features may be limited.
Can I change my shipping address after placing an order?: If your order is still in “Preparing” status, contact support immediately. Changes may not be possible once shipped.

What payment methods are available? Let's find answers: We accept PayPal and bank transfers via TransferWise, WesternUnion, and MoneyGram.
Are there any PayPal fees?: Yes, PayPal may charge additional fees. Payment confirmation can take 3–4 days due to bank processing in Korea, which may be slower than bank transfers.
What currencies are accepted?: We accept USD and KRW depending on the product and checkout settings.
Can I get an invoice or receipt?: Yes, please request it via email after your order is confirmed.

Can I cancel my order? Let's find answers: If your order is already “Processing,” cancellation may not be possible. Contact support as soon as possible.
Can I return a product?: Returns are accepted within 7 days of delivery. Return shipping is paid by the customer unless the item is defective or incorrect. Opened albums are non-returnable.
Can I exchange an item?: Exchanges are possible for the same item, subject to stock availability.

How long does shipping take? Let's find answers

Orders are shipped within 2 days of payment. Delivery time depends on the selected method and destination.

What shipping methods are available?

Can I choose a specific delivery date?

Domestic orders follow next-day delivery. International orders cannot guarantee specific dates due to customs and logistics.

Can I track my shipment?

Yes, a tracking number will be provided once your order is shipped.

Will I be charged customs fees?

Some countries may apply customs duties or taxes. These are the buyer’s responsibility.

Why are COCOMARKET’s K-pop albums so affordable? Let's find answers: We offer official albums at low prices to support K-pop fans. Opened albums may exclude photo cards but include all essential contents like CDs and booklets.
Are the albums authentic?: Yes, all albums are 100% official and sourced from authorized distributors.
Do albums include photo cards and bonuses?: Sealed albums include standard bonuses. Opened albums may exclude photo cards. Check the product page for details.

Are the goods and products authentic? Let's find answers: Yes, all items are guaranteed authentic and sourced from official suppliers.
How fast are goods shipped?: All products are shipped within 2 days of payment confirmation. Tracking numbers are provided.

What are your support hours?: Monday to Friday, 10:00 AM – 6:00 PM (KST).
How quickly will I receive a response?: We typically respond within 24 hours. Delays may occur on weekends or holidays.