📦 Help with cocomarket Order Issues
1. Order Marked as Delivered but Not Received
- Check with household members or coworkers to confirm delivery.
- Delivery status may show “Delivered” even if the item arrives a day later.
- Visit your local delivery center or postal hub to check for pending packages.
- Contact your courier for support in case of misdelivery or missing items.
2. Contact cocomarket Support
- Use the Contact Us form on cocomarket.kr to report your order issue.
- Customer support can verify delivery status and assist with resolution.
- For EMS shipments, Coco Market can initiate a formal investigation.
- For AIRMAIL or SAR, additional documents may be required and processing may take 2–3 months.
🛡️ Delivery Tips for Future Orders
- All Coco Market domestic deliveries include tracking numbers for order support.
- Optional shipping insurance is available for added protection.
- Always verify delivery details and keep your tracking number handy.
📧 Received an Email About an Unknown Order?
- Your email may have been used mistakenly or by someone sharing your device.
- If you suspect misuse, contact Coco Market support immediately for help.
📝 How to Report an Order Issue
- Log in to cocomarket.kr
- Navigate to Account > Order History
- Use the Contact form to describe your issue and click Send
Reach out to Coco Market support if:
- Your order has been marked “Shipped” for over 15 days but hasn’t arrived.
- The item received is incorrect or not as described.
- Opened albums are non-refundable—check product details before ordering.
- Refunds are subject to store policy and not always guaranteed.
🚚 Haven’t Received Your Delivery?
- Check your delivery status under Account > Order Details
- If marked “Shipped,” your order is on its way.
- If not shipped, contact the seller for estimated delivery time.
- Request tracking info or invoice if not provided.
📦 Delivery Confirmed but Item Missing
- Ask neighbors if they received your package by mistake.
- Visit your local post office with your tracking number and address.
- Request the seller to file a claim with the delivery carrier if needed.
🎨 Ordered the Wrong Item or Size?
- Returns or exchanges depend on the seller’s support policy.
- Customized or opened items may not be eligible for return.
🔁 Return Request Denied?
- If the item differs from the listing, contact the seller to request a return or exchange.
- Log in > Go to Order History > Seller Info > Click “Contact Seller”
⏱️ Estimated Delivery Time
Delivery time varies based on order processing and shipping method. For tracking and delivery support, visit the Delivery tracking Info page or FAQ.