📦 Shipping Help Center
Welcome to the Shipping Help Center. Here you’ll find everything you need to understand your order’s shipping status, delivery timeline, and available shipping methods—whether you're shopping domestically or internationally.
🚚 Shipping Status Definitions
| Status | Meaning |
|---|---|
| Awaiting Bank Wire Payment | We are waiting for your payment to be completed. |
| Payment Accepted | Your payment has been confirmed. |
| Processing in Progress | Your item is being prepared for shipment. |
| Shipped | Your order has been dispatched. |
| Delivered | The product has arrived at the buyer’s destination. |
Once your order is shipped, an invoice number may be added. If available, click the tracking link to view real-time updates. If no link is provided, you can track EMS or AIRMAIL shipments via Korea Post EMS Tracking or the relevant carrier’s website.
You’ll also receive a shipment notification email with tracking details once your order is on its way.
📅 Estimated Delivery Date
- 🛃 Customs delays
- 🚚 Carrier disruptions
- 🌐 Country-specific import regulations
Estimated Delivery Formula
Processing Time + Carrier Transit Time + 1 Day = Estimated Delivery Date
Example: If your item takes 1–2 days to process and 5–6 days to ship, your estimated delivery date is 6–8 days from today.
Important Note: In 2024, countries like North America and China have implemented stricter import regulations, which may result in customs delays or returned shipments. Please check the latest import guidelines with your local post office or shipping carrier before placing your order.
🌍 Understanding Shipping Methods
Customers on cocomarket.kr can choose their preferred shipping method based on location and budget.
- Domestic Shipping (Korea): All domestic orders are shipped via Korea Post, offering next-day delivery (익일배송).
- International Shipping: Customers outside Korea may select from various carriers depending on their country’s customs policies, delivery infrastructure, and personal preferences.
Delivery policies vary by region. If you have questions about shipping methods, customs procedures, or potential delays, please check your customs policy page. If you want to know about prohibited items, please check here for prohibited and restricted items.
❓ Need Help?
If tracking information is missing or you have questions about your shipment, feel free to reach out to our support team or contact the admin for invoice details.
We’re here to ensure your shopping experience is smooth, transparent, and reliable.